Shipping policy
Shipping Policy
Thank you for your order. Here is everything you need to know about how we process and ship orders.
Processing Time
Orders are processed within 2 business days of payment confirmation (Monday through Friday, excluding federal holidays). Orders placed after 3:00 PM CST will be processed the following business day.
You will receive a shipping confirmation email with tracking information when your order ships.
Shipping Rates & Delivery Estimates
Shipping charges will be calculated at checkout. We are currently unable to ship to Hawaii, Alaska, or PO boxes.
Order Tracking
Once your order ships, you will receive a tracking number by email. Track your package using the link in the email or by entering the tracking number on the carrier's website. Please allow up to 24 hours for tracking information to become active after receiving the shipping confirmation.
Damaged or Lost Packages
If your package arrives damaged:
- Note the damage with the carrier at the time of delivery if possible.
- Take photos of the damaged package and item.
- Contact us within 3 business days of delivery at ask@tgsselect.com with your order number and photos.
We will work with you and the carrier to resolve the issue. Do not discard the original packaging ‚ it may be required for a carrier claim.
If your tracking information shows delivered but you have not received the package:
- Check with neighbors and building management.
- Wait 24 hours ‚ deliveries occasionally show as delivered before physical arrival.
- Contact us if the package has not arrived within 2 business days of the delivery scan.
Contact
Questions about your order or shipment? Please contact us at ask@tgsselect.com